مستر فوج نوفا فيب - نكهة بلو رانشر المثلجة

Delivery Policy

1. Delivery Locations:
   We offer delivery across all cities and regions of Saudi Arabia.

2. Delivery Times:

   • Standard Delivery: Orders are delivered within 3–5 business days.
   • Express Delivery: Available in select cities; orders are delivered within 1–2 business days.

3. Delivery Charges:

   • Al Riyadh: Free Delivery
   • Other City's: 100 SAR.

4. Order Tracking:
   Once your order is dispatched, you’ll receive a tracking number via email or SMS to monitor the delivery status.

5. Failed Deliveries:
   If delivery fails due to incorrect address details or customer unavailability, our team will contact you to reschedule. Additional charges may apply for redelivery.

Returns & Refund Policy

1. Eligibility for Returns:
   Products can be returned if they meet the following conditions:

   • Return request is made within 14 days of delivery.
   • The product is unused, unopened, and in its original packaging.
   • The product is defective or damaged upon arrival.

2. Non-Returnable Items:

   • Opened or used items (unless defective).
   • Perishable or hygiene-sensitive items (e.g., consumables).

3. Return Process:

   • Contact our customer support at info@mrfog.sa or (+966) 56 923 9086 to initiate a return.
   • Provide your order number and a brief explanation for the return.
   • We’ll arrange for pickup or guide you on how to return the product.

4. Refund Policy:

   • Refunds will be processed within 7–10 business days after receiving the returned product.
   • Refunds are credited to the original payment method.

5. Exchange Policy:

   • Exchanges are subject to product availability.
   • For exchanges, the product must meet the return eligibility criteria.