Returns and Refunds Policy
At mrfog.sa, we strive to ensure your satisfaction with our products and services. If you need to return a product or request a refund, please review the following policy:
1. Eligibility for Returns
1.1. Products can be returned if they are unopened, unused, and in their original packaging.
1.2. Returns must be initiated within 7 days of receiving the product.
1.3. Certain products, such as clearance or promotional items, may not be eligible for returns unless defective.
2. Process for Returns
2.1. To initiate a return, please contact our customer service team at info@mrfog.sa or (+966) 56 923 9086.
2.2. Provide your order number, proof of purchase, and details about the product you wish to return.
2.3. Once approved, you will receive instructions on how to return the item.
3. Refund Policy
3.1. Refunds are processed after verifying the condition of the returned product.
3.2. Refunds will be issued to the original payment method within 7-10 business days of receiving the returned item.
3.3. Shipping fees are non-refundable, except for cases where the product was defective or incorrectly delivered.
4. Defective or Incorrect Products
4.1. If you receive a defective or incorrect product, please notify us within 14 days of delivery.
4.2. We will arrange for a replacement or refund at no additional cost.
5. Non-Returnable Items
5.1. Used products or items that have been tampered with are not eligible for returns.
5.2. Certain items such as opened vape liquids, clearance products, or custom orders cannot be returned unless defective.
6. Shipping for Returns
6.1. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
6.2. We recommend using a trackable shipping service to ensure your return reaches us safely.
7. Contact Us
If you have any questions or concerns about returns and refunds, please reach out to our customer service team:
Email: info@mrfog.sa
Phone: (+966) 56 923 9086
Last Updated: [18/12/2024]